Here is the complete updated policy with all requested conditions integrated.

Refund and Return Policy

Returns

North Star Scientific offers a 30-day return period. You have 30 days after receiving your order to request a return.

Submitting a return request does not guarantee approval. All returns must be reviewed and authorized by North Star Scientific before being shipped back.

Return Eligibility

To qualify for a standard return, all of the following conditions must be met:

• The return must be requested within 30 days after delivery.

• The product must have been purchased directly from North Star Scientific.

• The product must be unused, unassembled, unpowered, and unmodified.

• The product must be returned with all original parts, accessories, manuals, tools, promotional items, and packaging.

• The customer must provide an order number, receipt, or other proof of purchase.

• The return must be authorized by North Star Scientific before it is shipped.

• The product must reach North Star Scientific in complete, undamaged, and resalable condition.

For buyer’s-remorse returns, only the external shipping packaging may be opened. This includes the outer shipping box, envelope, or mailing package used to deliver the order.

All internal product packaging must remain unopened and intact, including:

• Sealed component bags

• Product seals

• Protective wrapping

• Accessory packaging

• Individually packaged components

• Internal boxes or containers

Opening internal packaging, sealed component bags, or product seals may make the product ineligible for a buyer’s-remorse return.

Acceptable Returns

Returns may be accepted in situations including:

• The customer changed their mind, provided only the external shipping packaging was opened and the product remains unused.

• The customer accidentally ordered the wrong product, provided the product remains unopened and unused.

• The customer placed a duplicate order and the duplicate product remains unopened and unused.

• The customer received the wrong product.

• The product arrived damaged.

• The product contains a verified defect.

• Required parts were missing from the original shipment.

Defective, damaged, incomplete, or incorrectly shipped products are handled separately from ordinary buyer’s-remorse returns.

Opening a product as reasonably necessary to discover, photograph, troubleshoot, or document a defect does not automatically make the claim ineligible.

Ineligible Returns

A return may be denied when:

• The return is requested more than 30 days after delivery.

• The product is shipped back without prior authorization.

• Internal product packaging, sealed component bags, or product seals were opened for a buyer’s-remorse return.

• The product has been used, assembled, powered, programmed, soldered, modified, or altered.

• Parts, accessories, manuals, tools, packaging, or other included items are missing.

• The product was damaged by the customer.

• The product was damaged through misuse, improper assembly, improper wiring, improper storage, accidental damage, unauthorized modification, or failure to follow instructions.

• The product is scratched, broken, contaminated, excessively worn, or otherwise no longer safely resalable.

• The returned product does not match the product originally purchased.

• The customer does not provide proof of purchase.

• The product is listed below as non-returnable.

• The return is being made solely to repurchase the product at a lower price.

Returns to Repurchase at a Lower Price

Returns made for the purpose of reordering at a better price are not permitted.

Customers may not return a previous purchase solely to:

• Repurchase the same or a substantially similar product at a lower price.

• Apply a discount code that was not used on the original order.

• Take advantage of a later sale or promotion.

• Obtain a later bundle offer.

• Receive special or reduced pricing that became available after the original purchase.

North Star Scientific does not guarantee retroactive price adjustments.

If a customer returns a product or places a replacement order in an attempt to obtain a later discount, sale price, promotion, or lower price, the return may be denied and the replacement order may be canceled.

Starting a Return

To request a return, submit a return request through your North Star Scientific customer account or contact us at:

info@nstarscientific.com

Please include:

• Your order number

• The product you want to return

• The reason for the return

• Photographs or video if the product is damaged, defective, incorrect, or missing parts

If the return request is approved, North Star Scientific will provide return instructions and the appropriate return address.

When applicable, we may provide a prepaid return shipping label.

Products sent back without prior approval may be refused, returned to the sender, or treated as unauthorized returns.

Do not ship a product to an address shown on the original shipping package unless North Star Scientific has specifically instructed you to use that address.

Approval of a return request only authorizes the customer to send the product back for inspection. It does not guarantee that a refund will be issued.

Customer Responsibility for Returned Products

The customer is responsible for ensuring that the returned product reaches North Star Scientific in complete, undamaged, and resalable condition.

Returned products must be securely packaged using the original packaging whenever possible. Customers must use sufficient protective material to prevent damage during return shipping.

All original parts, accessories, manuals, tools, packaging, and included items must be returned.

The customer remains responsible for the returned product until it has been delivered to and inspected by North Star Scientific.

North Star Scientific is not responsible for:

• Returns lost during customer-arranged shipping

• Damage occurring during return shipping

• Missing components or accessories

• Products sent to an incorrect address

• Products damaged because of insufficient or improper packaging

• Returns shipped without tracking or adequate insurance

If a returned product arrives damaged, incomplete, improperly packaged, used, or otherwise not in resalable condition, the refund may be reduced or denied.

Damaged, Used, or Incomplete Returns

Returns containing user-damaged, used, altered, or missing parts may not be approved.

This includes, but is not limited to:

• Missing components, accessories, manuals, tools, or packaging

• Parts damaged through use or handling

• Damage caused by improper wiring or assembly

• Products that have been powered, programmed, soldered, modified, or altered

• Opened internal packaging or sealed component bags

• Scratched, broken, bent, contaminated, or otherwise damaged parts

• Products returned in a different condition from how they were received

At North Star Scientific’s sole discretion, subject to applicable law, a damaged, opened, or incomplete return may either:

• Be denied entirely; or

• Be accepted subject to a restocking fee or refund deduction

Any restocking fee or deduction may reflect:

• The value of missing parts

• Replacement packaging

• Inspection costs

• Repair costs

• Cleaning costs

• Repackaging costs

• Reduced resale value

• Other reasonable costs required to restore the product to complete and resalable condition

Products that have been materially used, damaged, modified, or returned with significant parts missing will generally not be approved for a refund.

Return Shipping

Buyer’s-Remorse Returns

Customers are responsible for return shipping when a return is requested because of:

• A change of mind

• An accidental order

• An incorrect product selection

• A duplicate order

• Personal preference

• Compatibility or suitability concerns that were accurately described before purchase

• Any other reason not caused by a product defect, shipping damage, missing parts, or an error by North Star Scientific

North Star Scientific may provide a prepaid return label and deduct the actual cost of that label from the refund.

Estimated domestic return-label costs are generally:

• Electronics Learning Kits: approximately $6–$12

• Telescopes: approximately $10–$20

These amounts are estimates only. Actual shipping costs may vary based on package size, weight, destination, carrier rates, and shipping service.

The amount deducted from the refund will be the actual return-label cost.

Customers may also arrange their own tracked and insured return shipping after receiving approval and return instructions from North Star Scientific.

Defective, Damaged, Missing, or Incorrect Products

North Star Scientific will cover reasonable return shipping costs when we verify that:

• The product arrived defective.

• The product was damaged before or during delivery.

• The wrong product was shipped.

• Required components were missing from the original shipment.

• The return resulted from another error by North Star Scientific.

Depending on the circumstances, North Star Scientific may provide:

• Troubleshooting assistance

• Replacement parts

• A replacement product

• A prepaid return label

• A partial refund

• A full refund

Do not independently purchase expedited return shipping and expect reimbursement unless the shipping method has been approved by North Star Scientific in advance.

Original Shipping Charges

Original outbound shipping charges are nonrefundable for buyer’s-remorse returns.

Original shipping charges may be refunded when the return results from:

• A verified product defect

• Shipping damage

• Missing required parts

• An incorrect product

• Another error by North Star Scientific

Promotional or free outbound shipping does not include free return shipping. The applicable return-label cost may still be deducted from a voluntary-return refund.

Damages, Defects, and Missing Parts

Please inspect your order promptly after delivery.

Contact North Star Scientific as soon as possible if your product is:

• Damaged

• Defective

• Incorrect

• Missing required parts

Defects, damage, incorrect products, and missing parts should be reported within 30 days after delivery.

Requests received after 30 days will be reviewed individually and may be handled at North Star Scientific’s discretion, except where a longer remedy is required by applicable law.

North Star Scientific may request:

• Photographs

• Video

• Troubleshooting information

• Serial numbers

• Photographs of the shipping packaging

• Photographs of product packaging

• Other reasonable documentation

Minor variations in component appearance, labeling, brand, color, or assortment do not constitute a defect when the supplied components are functionally equivalent and the variation is consistent with the product description.

Normal wear, accidental damage, improper use, incorrect wiring, improper assembly, unauthorized modifications, and damage caused by failure to follow instructions are not considered manufacturing defects.

Exceptions and Non-Returnable Products

The following products are non-returnable unless they arrive defective, damaged, incorrect, or otherwise qualify under applicable law:

• Custom or personalized products

• Digital downloads and digital files

• Gift cards

• Products marked as final sale

• Products that have been used

• Products that have been assembled

• Products that have been powered

• Products that have been programmed

• Products that have been soldered

• Products that have been modified

• Products with opened internal packaging or sealed component bags for a buyer’s-remorse return

• Products missing included parts, accessories, manuals, tools, or original packaging

Digital products are nonrefundable after delivery or access has been provided, except where a refund is required by applicable law.

Contact info@nstarscientific.com with questions about whether a specific product is eligible for return.

Exchanges

The fastest way to receive a different product is to return the original product, if eligible, and place a separate order after the return has been approved.

Return shipping rules also apply to exchanges.

Customers are responsible for shipping costs when an exchange is based on:

• Preference

• An ordering mistake

• Compatibility concerns

• Another reason not caused by North Star Scientific

North Star Scientific will cover reasonable shipping costs when an exchange is necessary because the product was defective, damaged, incomplete, or incorrectly shipped.

Exchanges may not be used to obtain a later discount, sale price, promotion, bundle offer, or lower product price.

International Orders

International customers may request a return within the standard 30-day return period.

Except where required by law, international customers are responsible for:

• Return shipping

• Customs charges

• Duties

• Taxes

• Brokerage fees

• Other return-related costs

North Star Scientific will cover or reimburse reasonable approved return shipping when a product is verified as defective, damaged, incomplete, or incorrectly shipped.

Original international shipping charges, import duties, taxes, customs charges, and brokerage fees are generally nonrefundable unless the return resulted from an error by North Star Scientific or reimbursement is required by law.

International returns must be authorized before shipment.

Customers should not send packages marked cash on delivery or with duties or charges payable by North Star Scientific unless those charges have been approved by us in writing.

Return Inspection

After receiving the return, North Star Scientific will inspect the product.

Inspection may include confirming that:

• Only the external shipping packaging was opened for a buyer’s-remorse return.

• All internal packaging and sealed component bags remain unopened where required.

• The product is unused, unassembled, unpowered, and unmodified.

• All parts, accessories, manuals, tools, and packaging are included.

• The product was not damaged by the customer.

• The product arrived in resalable condition.

• The returned product matches the product originally purchased.

• Any reported defect or issue can be verified.

Following inspection, the refund may be approved, reduced, or denied based on the condition and completeness of the returned product.

Refunds

If the return is approved after inspection, the refund will be issued to the original payment method.

The following amounts may be deducted from the refund when applicable:

• Return-label costs

• Restocking fees

• Missing-part deductions

• Replacement packaging costs

• Damage-related deductions

• Other previously disclosed deductions

Please allow up to 10 business days after approval for North Star Scientific to submit the refund.

Banks and credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since North Star Scientific confirmed that your refund was approved, contact:

info@nstarscientific.com

Refunds cannot be issued to a different card, bank account, or payment method unless required by the original payment provider.

Customer Satisfaction

At North Star Scientific, customer satisfaction matters deeply to us.

Our mission is to provide hands-on science kits and telescopes that inspire curiosity, learning, and exploration.

If something is not right with your order, please contact us. We will review the circumstances and work toward a fair resolution.

Customer feedback helps us improve our products, instructions, packaging, and customer support.